Privacy Policy

Glass First Class Ltd. (“GFC”, “we”, “us”, or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, and share information when you use our website at glassfirstclass.ca or contact us about our services.

1. Information We Collect

We collect information you provide directly when you:

• Fill out a quote request form on our website
• Contact us by phone or email
• Book or receive services from Glass First Class Ltd.
• Communicate with our team about your property

This information may include your name, email address, phone number, property address, and details about the services you are requesting.

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages viewed, and time spent on the site. This information is collected through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries about our services
• Schedule and deliver cleaning and maintenance services
• Communicate with you about your bookings and service history
• Send invoices and process payments
• Improve our website and service delivery based on usage patterns
• Comply with legal obligations that apply to our business

We do not use your personal information for automated decision-making, profiling, or to send unsolicited marketing communications without your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who help us operate our website and business (such as our email platform and scheduling tools), subject to appropriate confidentiality agreements
• Legal or regulatory authorities when required by law or in response to lawful requests
• Professional advisors (lawyers, accountants) when necessary, subject to professional confidentiality obligations

4. Data Retention

We retain your personal information for as long as is necessary to provide our services, fulfill our contractual obligations, comply with legal requirements, and resolve any disputes. Client information related to completed services is typically retained for seven years in accordance with standard business record-keeping requirements under Canadian law.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site. We use analytics tools that help us identify which pages are most visited, where visitors come from, and how the site can be improved.

You can control cookie settings through your browser. Note that disabling certain cookies may affect how the website functions.

6. Your Rights

Under applicable Canadian privacy law (PIPEDA and provincial equivalents), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where we no longer have a legitimate need to hold it
• Withdraw consent to the use of your information for marketing at any time

To exercise any of these rights, contact us at [email protected].

7. Security

We take reasonable steps to protect the personal information we hold against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmissions.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us: